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Support Centre

Health & Fitness - Business Support

Health & Fitness - Business Support

Detailed knowledge to help solve your questions with LegitFit Software!

How does Programming work?

How to Guide

LegitFit Training Video

Timetable

🔗 Embedding your timetable on your website

📅How can I recur my timetable for another year

🗓 Should I 'Copy & Paste' or 'Recur' my timetable?

🗺️ Can the general public book sessions?

🗓️ Appointment Scheduler

🎨 Customizing Your Public Timetable

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Sessions/Classes

🗙 Cancellation fee for canceled sessions

⏰ Clients seeing wrong session times in their account

➕/➖ Increasing/decreasing the capacity of clients per session

🚷 Canceling/Removing Sessions vs Cancelling Individual Bookings

🎦 Using different video links for different virtual sessions

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Clients

💳Applying a custom charge or once-off payment to a client

💳 Updating my client's payment details

🆕✍️🆙 Can new clients directly sign-up to my account without my invite?

👥 Adding clients to LegitFit

📅 Can I check the attendance of my clients?

👨‍💻 Manually booking clients into a session

🆕 Why can't my client use a new service they have purchased on a session?

🎟Block Booking Clients into Multiple Sessions

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Check-in/Scanner

📝 Check-in my clients at the Gym before they attend the class

✅ Manual Check-in

📝 How to Download Check-in History/Reports

LegitFit Reports/Payments

📑 Can I download a statement/report of my payments

💵 Can I take another payment method?

↩️ How to refund payments on LegitFit?

🔂Retrying "Pending Payments"?

➖💰 Negative balance in the payments section?

💰 When will the first payment show in the bank?

Point of Sale(POS)

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Products

▶️◀️Changing the order of memberships/packages

🏋 Adding a joining fee for memberships

🆓Assigning a Membership/Package to clients for free

💳Assigning a Membership/Package to clients using their card details

🔄Switching or changing a client's membership

🔒Only Accepting Memberships/Packages for Bookings

➕ Creating a new service

❅ Freezing/Cancelling a Service

🏷️ Creating a Coupon

(➕/➖) Adding/Deducting credits from a client’s membership/package

🔗Copying and sharing the Links to your Packages/Memberships with the clients

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Messages

📩 Sending direct messages to clients in LegitFit

📢 Sending a message to all clients at once

Automated messages

Staff

👥Adding Staff Members to your LegitFit Account

🏋️Assigning an instructor to a class

👥 Can different staff members use the one LegitFit account?

🔐 Can I restrict access for other trainers on my account?

👥Using/Setting up LegitFit as a staff member

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Settings

🤑 Setting Up Account Settings (inclu. Bank Account)

📃 Can I add my own Terms and Conditions?

🕛 Can I change the opening/closing time of my gym on LegitFit?

⏲️ Can I change the timezone of my account?

⌛Setting Booking Time Limit for sessions

💨 Automatically refunding clients for their service credits

✅ Verifying Your LegitFit Account On Stripe

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General Account FAQs

📲 How to add the Web App to your home screen

💻 I want a Legit Fit shortcut/app on my PC/Laptop?