My client's membership payment status is "pending"... can I change this to active?
Yes, you can!
Firstly, you will be notified at the first moment of any problems with payment, and this will keep the status as "pending payment" until its fully paid. The system will try 4 times over the course of the month to collect payment.
However, you can do this yourself...
- You need to go to your Services section in your Legit Fit account or click on the following link to redirect yourself to the Services and membership page:
In this section, you can see purchased memberships and their status.
- Click on the client with "pending payment" to see their details in the window pop up.
- In this window, you can click/tap on this icon 🔄 to retry for payment.
Alternatively, watch the following video tutorial to see how to retry for "pending payments"
Note: Errors like "Card was declined" will only appear if the card is expired or has an insufficient balance.
Also, if a card is declined the system will try to charge them 4 more times in two weeks. If unsuccessful it will automatically cancel the transaction.
You and your clients will be notified of any failed payments.
If the card details require updating for your clients' payment to process, see this page for how to update client card details: Update Card Details