Support Centre

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Support Centre

Members & Customers - Support

Members & Customers - Support

If you are a client of a fitness facility using LegitFit, here's everything you need to know for Support!

How to use

🤔 How to use LegitFit as a client?

📋How do I check-in at the Gym when I attend a class

🤔 Changing your email address on LegitFit

🎰How can I check the remaining credits for my membership/package...

🏃🏻‍♂️ How to sign out of my account?

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App/Web App

📲 Where can I download the LegitFit app?

📲 How to use the LegitFit Mobile App

Payment/Products Queries

👀 I can't use my purchased package or membership.

💳 Updating my payment details

💸 I am looking for a refund

💳 I want to buy a Membership/Package

💸 Why have I been charged multiple times?

🧾How Can I Download a receipt on LegitFit

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Timetable/Booking Queries

⛔️ How do I cancel a session/booking?

👥 Can I make 2 or more bookings into the same session under the same account?

🔁 Rebooking a canceled session

🤔 How far in advance can I book a session?

👀 Why can't I see my provider's timetable?

⏰ Timetable showing the wrong time for the sessions.

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General Queries

❓ Memberships vs. Packages

🏷️ Applying/using a coupon

📰 In the waiting list for a session?

⛔️ How do I cancel my membership?

👨‍💻 How to change your account’s Password

👥 Can I check the schedule of multiple fitness providers on my account?

📧 Why has my invite email expired?

📨Accepting the Invite from your fitness provider to join their system

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