Support Centre

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Support Centre

Welcome Clients! (Support)

Welcome Clients! (Support)

If you are a new client using LEGIT FIT, here's everything you need to know!

Overview & App

🤔 How to use LEGIT FIT as a client?

📲 How do I download the LegitFit app?

Booking

👀 I can't use my purchased package or membership?

⛔️ How do I cancel a session?

🔁 Can I rebook a cancelled session?

🤔 How far in advance can I book a session?

👥 Can I book 2 people or more into the same session under the same account?

📰 In the waiting list for a session?

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Payments

💳 Updating my payment details

💸 I am looking for a refund

❓ Memberships vs. Packages

💳 I want to buy a Membership/Package

🤔 How do I apply/use a coupon?

⛔️ How do I cancel my membership?

💸 Why have I been charged multiple times?

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FAQs & Troubleshooting

👀 Why can't I see my provider's timetable?

👥 Can I have multiple fitness providers on my account?

😬 I think there's something wrong with my account...

😬 How to reset my password?

📧 Why has my invite email expired?

🤔 How do I change my email address?

🏃🏻‍♂️ How to sign out of my account?

How to sign up, sign in, or access your classes

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