Support Centre

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Support Centre

Product Support (Business)

Product Support (Business)

Learn how to get the most out of our software solution!

General Account FAQs

📲 How to get the Web APP to your Home Screen?

⏰ Timetable is showing the wrong time for sessions.

🤑 Setting Up Account Settings (inclu. Bank Account)

💻 I want a Legit Fit shortcut/app on my PC/Laptop?

📃 Can I add my own Terms and Conditions?

👥 Can different staff members use the one LEGIT FIT account?

🔐 Can I restrict access for other trainers on my account?

🕛 Can I change the opening/closing time of my gym on LegitFit?

⏲️ Can I change the timezone of my account?

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'Timetable' FAQs

🎦 Can I have different video links for different virtual sessions?

📅How can I recur my timetable for another year

🔗 How to Embed your timetable to your website

🗓 Should I 'Copy & Paste' or 'Recur' my timetable?

'Clients' FAQs

📝 Check-in my clients at the Gym before they attend the class

⏰ My clients are seeing the wrong session times in their account

🆕✍️🆙 Can new clients directly sign-up to my account without my invite?

👥 Adding Clients to LEGIT FIT

📅 Can I check the attendance of my clients?

➕/➖ How can I increase/decrease the capacity of clients per session?

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'Booking' FAQs

🔒Can I make my sessions only accept services for bookings?

👨‍💻 Can I manually book a client into a session?

🆕 Why can't my client use a new service they have purchased on a session?

🗺️ Can the general public book sessions?

⌛ Can I set a Booking Time Limit for my sessions?

🚷 Cancelling Sessions vs Cancelling Individual Bookings

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'Payments' FAQs

💳How do I charge a Custom Amount to my clients?

💰Can I download a payments report from my system

💳 Updating my client's payment details

💳 Is it necessary to use LEGIT FIT's payment system?

💵 Can I take another payment method?

🏷️ Create a Coupon

↩️ How do I refund payments on LegitFit?

💨 Can I automatically refund my clients?

🔂 Clients Status is "Pending Payment"?

➖💰 Negative balance in the payments section?

💰 When will the first payment show in the bank?

📑 Can I get a statement of my payments

✅ How do I verify on Stripe?

❓ Can I use my current Stripe account?

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'Services' FAQs

🔄How to Switch or change a client's membership?

🆓How to assign a Membership/Package to clients for free?

🏋 Can I add a joining fee for my memberships?

👨‍💻 How to create a new service?

❅ Freezing/Cancelling a Service

(➕/➖) How to add/delete sessions from a client?

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'Messages' FAQs

📩 Can I send a direct message to my clients on LegitFIt?

📣 Can I send a group message?

📢 Can I message all my clients at once?