Why didn’t my client’s coupon apply correctly at checkout?

Why Use This Feature?

Use this article if a client reports that they entered a coupon but no discount was applied — or if you notice a payment that should have been discounted but wasn’t.

Step-by-Step Instructions

1. Check if the coupon is active

   • Go to Products > Coupons and confirm the coupon has not expired or been deleted.

2. Check redemption limits

   • If the coupon has reached its maximum redemptions, it cannot be used again.

3. Confirm client applied the coupon

   • The discount will only apply if the client entered the code and clicked Apply Coupon at checkout.

4. Check coupon setup

   • Verify the discount type, duration, and limits were saved correctly when the coupon was created.

What Happens Next

Once you identify the issue, you can re-share the correct code, extend redemption limits, or apply a discount manually to the client’s next payment if the purchase has already been completed.

Success Tip

• Use the Coupons tab to track redemptions and confirm usage.

• If a client missed their discount, apply a coupon to their next payment instead.

• Edit or recreate coupons at any time if setup needs adjusting.