What’s the difference between community messages, instant messages, broadcast messages, and automated emails?
Choose the right messaging tool for the right message — and get better results.
Why Use This Feature?
Each messaging type in LegitFit serves a unique purpose. Whether you're trying to drive engagement, follow up personally, send mass updates, or automate retention — using the right channel makes your message more effective, visible, and professional.
Step-by-Step Instructions
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Open the Messages tab from your LegitFit dashboard.
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Review the four messaging types:
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Community Message – In-app group posts, optional push notifications, with public commenting.
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Instant Message – One-to-one private in-app conversation between you and the client.
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Broadcast Message – One-way message via SMS or email to multiple clients at once.
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Automated Email – Trigger-based email sequences based on client behaviour or milestones.
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Ask yourself:
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Do I want this to feel personal or public?
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Do I need a reply, or is this one-way info?
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Should this be time-triggered or manually sent?
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Choose the messaging type that fits your needs, and click into it to compose your message.
What Happens Next
Your message will be delivered through the appropriate channel: app inbox, email, or SMS. Clients will engage based on the message type — some allow replies (like instant messages or community comments), while others are one-way only.