How do clients use memberships or packages to book sessions?

Understanding how clients use their memberships and packages to book sessions helps you set expectations and reduce booking confusion.

After purchasing a membership or package, clients can browse your Timetable in the app or on the web.
Clients select sessions that accept their membership or package (configured via the session’s Accepted Services).
Booking a session deducts the relevant credit from their package or membership.
Clients are not automatically booked into classes after purchase unless they buy through a timetable link. They must click Complete Booking to secure their spot.
Clients can cancel or reschedule bookings according to your cancellation policies.

Clients manage their bookings directly within the app and can check remaining sessions or membership status in their profile.

Encourage clients to book early to secure their preferred spots and make full use of any priority booking privileges their membership grants.

Guide your clients on how to make the most of their memberships and packages for bookings.