How can I use messaging to grow my business and improve client engagement?

Why Use This Feature?

Great communication is the heart of retention. With LegitFit’s messaging tools, you can create a professional, consistent presence that helps clients feel connected, supported, and more likely to return. Whether it's a welcome message, a personal check-in, or an automated milestone email — every message is a chance to build trust and boost business.

Step-by-Step Instructions

1. Start with Community messages to create a sense of energy and belonging:

   • Share weekly updates, reminders, or motivational posts.

   • Celebrate client wins or promote events.

2. Use Broadcast messages to drive specific actions:

   • Promote time-sensitive offers.

   • Re-engage clients who haven’t booked in 14 days.

   • Send reminders about cancellations or schedule changes.

3. Use Instant messages to build loyalty through personal contact:

   • Check in after a missed class.

   • Thank someone for upgrading their membership.

   • Follow up after a trial or intro session.

4. Set up Automated emails to do the heavy lifting:

   • Send a nurture sequence to new clients (e.g. onboarding, intro packs).

   • Trigger win-back emails after booking inactivity.

   • Celebrate birthdays or key milestones with personalised messages.

What Happens Next

When you layer your messaging across all systems, clients feel more connected — without you needing to manually follow up with everyone. You’ll see increased engagement, better attendance, and more proactive purchasing behaviour.

Success Tip

Your most powerful combo:

• Community to spark attention

• Broadcast to get action

• Instant to build relationships

• Automated to maintain momentum