How can I re-engage clients who haven’t booked in a while?
Win back clients with timely, automated nudges – no manual follow-up needed.
Why Use This Feature?
Every business has drop-offs, but that doesn’t mean they’re gone for good. By setting up automatic reminders when a client hasn’t booked in a while, you can reconnect with them before they disappear completely.
Step-by-Step Instructions
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Go to Messages > Automated in your LegitFit dashboard.
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Click Create Automated Message.
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Set the trigger to Client hasn’t booked in 7 days or 14 days, depending on your approach.
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Optional: add a filter such as Has active membership to focus on paying clients.
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Write a helpful, encouraging message. Example:
Subject: We miss you at [Your Business Name]
Message: “We haven’t seen you in a while. Your next session is waiting – log in now to book your spot.”
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Click Save Changes.
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Add a follow-up message 3–5 days later to offer support or a second reminder. Example:
“Need help choosing a class? Let us know, or head to the timetable to book.”
What Happens Next
LegitFit automatically checks for clients who match the inactivity trigger and sends your message by email. You can track deliveries and opens under Sent messages.
Success Tip
Time it right: send a light reminder first, then follow with a clearer call to action if there is still no booking. This simple two-step automation helps boost retention and reduce churn.
Try the Virtual Demo