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Can I send a follow-up after an automated message?

Yes — create multi-step nurture flows with timed follow-ups and smart filters.

Why Use This Feature?

One message is great, but a sequence is even better. Follow-ups let you send additional emails after your first automated message, giving you more chances to engage, remind, or convert.

Step-by-Step Instructions

  1. Go to Messages > Automated and click into an existing message.

  2. Scroll to the bottom and click Add Follow-Up.

  3. Choose how many days after the original message you want the follow-up to be sent.

  4. Apply new filters to refine who should receive the follow-up (e.g. No active membership).

  5. Add your subject line and message body.

  6. Repeat this process to create additional follow-ups as needed.

  7. Click Create — your follow-up sequence is now active.

What Happens Next

Each client who receives the original message will be queued for the follow-up — but only if they still match the filter conditions when the time delay is reached. You can add as many follow-ups as needed to build out a sequence.

Success Tip

Create a 7–14 day nurture flow for new clients or lapsed members to encourage booking, purchasing, or reactivating. Start soft with reminders or encouragement, then get more persuasive over time.