Can Clients Receive and Reply to Instant Messages in the App?
Clients can respond — through both the browser version and the app.
Why Use This Feature?
Instant messaging is a great way to connect one-on-one with clients. Knowing how it works across devices helps you avoid missed messages and ensures you’re using the right channel to stay in touch.
Step-by-Step Instructions
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When you send an instant message, your client will receive it in their LegitFit inbox, available in both the browser version and the app.
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Clients will see an orange/red dot beside the Messages tab when they log in.
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Clients can reply directly to your message, just like in a private chat.
What Happens Next
Clients can reply as soon as they see your message. The full thread remains visible to both you and the client inside the Direct Messages tab.
Success Tip
Instant messaging works best for clients who regularly log in to their accounts.