What should I do if clients see an “account not verified” error or can’t purchase?

Quickly troubleshooting purchase issues helps you avoid lost sales and keeps clients happy.

If clients see an “account not verified” error:
- This usually means you haven’t completed Stripe verification.
- Go to Payments > Verify Stripe in LegitFit and complete the process.
- Once verified, purchases will work normally.
If a client says they can’t purchase:
- Check that the membership or package is enabled and visible to clients.
- Confirm that any restrictions (e.g. “members only,” single purchase) are not blocking them.
- Make sure the client has a valid LegitFit account.
If the issue persists after these checks, contact LegitFit Support with the client’s details and the product link.

Most purchase errors are solved by completing Stripe verification or checking product visibility.

Always verify Stripe before promoting products—this prevents clients from seeing “account not verified” errors.

Resolve common issues that stop clients from buying your products.