Most Frequently Asked Questions
Quick answers to the questions asked most often.
Seasonal Support Notice
Support availability is reduced between 22 December and 2 January. During this time, replies may take a little longer than usual, so this FAQ page is the fastest way to find help.
This page brings together the most common questions across LegitFit so you can find the right information fast. Each section links directly to the guides that will help you set up your business, manage bookings, handle payments, and fix issues quickly.
Memberships & Packages
Can I edit an active membership or package?
How do I switch a client from one membership to another?
Can I assign a membership or package to a client for free?
How does priority booking work and how do I set it up?
How do I cancel, delete, or switch a client’s membership?
Are clients automatically refunded if they cancel a membership or package?
How do I freeze or unfreeze memberships — for one client or everyone?
How do I offer a several-month discount with a bulk upfront payment?
Payments & Reports
How do I manually issue a full / partial refund?
What detailed reports are available for accountants?
How do I create a coupon in LegitFit?
What’s the full process for failed payments and retries?
Account Settings
How do refund settings work and what’s the difference between credit and monetary refunds?
Staff Management
How do I control what staff can see or access in my account?
What do staff see when they log in, and how do they switch between profiles?
How do I add staff to my account, and can I add someone who is already a client?
Client Management
How do I freeze a membership for a client?
How do I edit the billing & end dates for memberships and packages?
How does a linked child account work?
How do I assign a membership or package to a client?
Need More Help?
If you cannot find what you are looking for, you can always reach us at support@legitfit.com. We are here to help.