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How do I manually issue a full / partial refund?

Quickly refund a client’s payment directly from your reports.

Why Use This Feature?

Refunds are sometimes necessary for cancellations, double payments, or customer goodwill. LegitFit allows you to issue both full and partial refunds — depending on whether it’s a membership or package payment.

Step-by-Step Instructions

Full Refund (Memberships & Packages)

  1. Go to Reports > Payments in your LegitFit dashboard.
  2. Scroll down and find the payment you want to refund.
  3. Click on the payment to open the Payment Details module.
  4. Click the Refund button.
  5. Confirm the amount shown — this will be the full amount paid.
  6. Click Confirm to process the refund.
  7. The refund will appear in the payment record and the funds will return to the client’s original payment method.

Partial Refund (Packages Only)

⚠️ Partial refunds can only be processed on packages, not memberships.

  1. Go to Reports > Payments.
  2. Find and open the payment for the package you want to partially refund.
  3. Click the Refund button.
  4. Edit the Amount to Return field to the value you’d like to refund (e.g. €25 of a €50 package).
  5. Click Confirm to process.
  6. The payment will now display a Partially Refunded status.

What Happens Next

Refunds are processed by Stripe and typically reach the client’s account within 7–10 working days, depending on their bank. Once processed, the refund status will appear in your reports automatically.

Success Tip

Refunds cannot be reversed once issued. Always confirm the correct payment and amount before submitting. If you prefer not to refund money, consider adding account credit instead.

Try the Step-by-Step Guide