How do I manually issue a refund?
Quickly refund a client’s payment directly from your reports.
Why Use This Feature?
Sometimes you may need to issue a refund for a client’s payment — for example, if a session was cancelled or a duplicate payment occurred. LegitFit makes it simple to process refunds directly through your reports.
Step-by-Step Instructions
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Go to Reports > Payments in your LegitFit dashboard.
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Scroll to the payment you wish to refund.
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Click on the payment to open the Payment Details module.
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In the module, click the Refund button.
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Confirm your choice to process the refund.
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Stripe will automatically send the funds back to the client’s original payment method.
What Happens Next
Once confirmed, the refund will begin processing through Stripe. It typically takes 7–10 working days for the funds to appear in the client’s bank account, depending on their provider.
Success Tip
Refunds cannot be undone once processed, so double-check the payment details before confirming. If you’d prefer not to issue a full monetary refund, you can instead add credit to the client’s account for future use.