How do I freeze a membership for a client?
Pause memberships temporarily without having to cancel.
Why Use This Feature?
Freezing a membership lets clients take a break from billing without cancelling their account. It’s a flexible option that helps you retain clients during holidays, injuries, or busy periods.
Step-by-Step Instructions
-
Go to the client’s profile in LegitFit.
-
Navigate to their Services.
-
Select the membership you want to freeze.
-
Under Status, click the Freeze button.
-
Choose the date and time to freeze the membership until.
-
The next billing date will be pushed out by the length of the freeze.
-
Example: If a membership billed on the 15th is frozen for one week, the next billing date will move to the 22nd.
-
-
What Happens Next
The membership will be inactive during the freeze period and cannot be used by the client. Once unfrozen, billing resumes according to the adjusted schedule, aligned with the membership’s billing cycle.
Success Tip
Freezing is often used during holidays or seasonal breaks. To avoid overuse, set clear rules on how many freezes a client is allowed within a given timeframe.
You can also bulk freeze all clients on a membership by opening the product and selecting Freeze All Memberships.