Are clients automatically refunded if they cancel a membership or package?

Why Use This Feature?

Clear knowledge of refund rules helps you manage client expectations and avoid confusion around cancellations.

Step-by-Step Instructions

1. If a client is paying by Direct Debit, they can cancel their Direct Debit directly through their bank.

2. If a client is paying by recurring card payment, they cannot cancel their membership themselves.

   • Their only option would be to cancel their card entirely.

3. As the business owner, you are the only one who can cancel a membership or package within LegitFit.

4. No automatic refund is issued when a membership or package is cancelled.

5. If you want to refund a client, you must do it manually:

   • Monetary refund: Process via LegitFit → Stripe → back to the client’s original payment method.

   • Credit refund: Add credit to the client’s account in LegitFit for future use.

6. Always confirm with the client which refund type they prefer.

What Happens Next

Clients who cancel will not receive a refund unless you issue it manually.

Success Tip

Use credit refunds to keep revenue within your business while still giving clients value.